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other side is professionalism... (archive)

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Posted by coky on April 25, 2000 at 16:19:34:

In Reply to: On the OTHER side of the coing posted by Mike Zamarocy on April 24, 2000 at 03:45:56:

which is what we expect.

i know exactly what to expect from an auto dealership because i've gone through 10 different marques in the past three years. there is the full range from bad to mediocre to excellent. you know what? most of them are excellent. that's why i was so surprised at the lackadaisical attitude at the local bmw shop. no, i don't expect that if we pay 2x's the national average that we get 2x's better service. i just expect what i get from a lowly saturn or lowly VW dealer. courtesy, no condescension, and competence.

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