In Reply to: Dealer service in the SF Bay Area posted by Josh S on August 01, 2000 at 16:35:08:
I'm becoming increasingly frustrated with our local dealers here in the SF Bay (south bay in particular).
This past weekend my service light came on in my '99 M Coupe (18K miles). I called Allison (very close to work) yesterday morning, left a message. No call back. Called again in the afternoon, no call back. One last call late yesterday afternoon, no call back. Another call this morning, no call back. I finally insisted this afternoon that I will not get off the phone until I speak with a human, and so I was able to schedule an appointment for August 28th.
All I need is an Inspection. Should I even bother? Just change the oil myself and borrow someone's reset tool? These dealers have pissed me off. It took 5 calls just to schedule an appointment that won't happen for another 4 weeks.
I called Stevens Creek BMW next. I got voicemail, but at least the message said when the next available appointment is: September 11th! Sheesh! There has got to be a better way.
Anyone have any other dealers that that aren't too terribly inconvenient for me (I live in Cupertino, work in Mountain View) that might be a little more responsive and friendly than our two south bay dealerships? How is Peter Pan? If you have personal contacts in any service departments, that would be even better.