|
In Reply to: dealer refuses to work on wheel bearings... posted by Bob H on April 07, 2001 at 01:34:51:
Hey! It's Stuart from the Corpus time trial. I read your post, but I wouldn't expect much help from BMW! I just had my car into John Robert's BMW here in Austin. After I warped my rotors at 4,500 miles I brought it in to have the brakes checked (fixed) and all their splendid mechanic could discover was rust on the rotors. I tried to explain to these master mechanics that the rotors were cast iron and weren't painted therefore they rust when they get wet. They actually wrote on the work order that they recommended that the owner "drive the car more frequently". That was their cure for warped rotors! Splendid work guys! They also indicated that if I used aftermarket rotors or pads it would completely void the warranty on the entire brake system! Amazing!
They did actually fix the rear hatch (I know, it's going to break again but I have a philosophical problem with paying $38,000 for a car and having to fix it myself when the warranty is still valid) They could not fix the movement in the driver's seat, nor could they find the squeaks and rattles which just bug the crap out of me. All this after waiting over 4 weeks to get a service appointment. I don't think Lexus, Toyota or Infiniti have much to be concerned about in the area of customer service.
With all the mods you have done to your car, there probably is no area that they will warrant! I love my Coupe, but dread having anything go wrong with it given the limited capacity of the dealer here in Austin. I am on a waiting list for a new M3, but I doubt I'll take it given the way the BMW approaches service.
© 1997 -
2009
Jump Internet Inc. All rights reserved.
