In Reply to: BMW CUSTOMER RELATIONS PEOPLE ARE SO RUDE!!!!!!!!! posted by karan on July 30, 2001 at 11:02:50:
Next collect information on who has had their wheels replaced, what dealership they had them replaced at, who their BMWNA rep was, and collect pictures of the wheels that were replaced.
If you have no luck with one rep at BMWNA, ask to talk to their supervisor, and if they don't help, talk to the supervisor of the supervisor.
If you rationally tell them that Mercedes or Audi is the next place you will go to spend your money, then they might listen.
Also, ask to record any and all conversations with BMWNA and your dealer for your records.
Good luck, and just take the steps slowly and CALMLY.