In Reply to: I was calm the whole time to them posted by karan on July 30, 2001 at 12:07:18:
I took it to Stevens Creek BMW. Their service manager took one look at it and had them all repolished under warranty. They look great now.
This happened in October of '00.
It's just that they don't listen to me, I'm going to post these pictures tonight first thing. thanks for your advice, and if anyone has gotten their wheels replaced, please give me some information.
karan, 1999 estorial blue m-coupe
Second, you need to take some pictures of your wheels and post them to this board.
Next collect information on who has had their wheels replaced, what dealership they had them replaced at, who their BMWNA rep was, and collect pictures of the wheels that were replaced.
If you have no luck with one rep at BMWNA, ask to talk to their supervisor, and if they don't help, talk to the supervisor of the supervisor.
If you rationally tell them that Mercedes or Audi is the next place you will go to spend your money, then they might listen.
Also, ask to record any and all conversations with BMWNA and your dealer for your records.
Good luck, and just take the steps slowly and CALMLY.