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You have a Dealer Problem (archive)
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Posted by Z8 Bob on May 23, 2001 at 09:53:07:

In Reply to: Hard Top Stand Problem posted by Gary on May 22, 2001 at 23:34:55:

The Stand comes with the top IF you bought the car in the USA and it a USA model. If either of these are not true, BMW will not supply the stand as part of the purchase price. The top, stand and dust cover are all delivered through the dealer. Did you buy the car from the dealer who performs your service? If not you may have to go back to the initial dealer.

In the end if you cannot get the selling dealer to do the right thing, you can send me a note with all the partuculars and I will send it directly to the Z8 manager for BMWNA.

No I will not give out his name on a public board.

Bob


My hard top was delivered with my car, but without the stand. I am having difficulty obtaining the stand, or any information regarding it's availability.

I traded emails with BMWUSA via the Owners Circle. They said contact the dealer. I have contacted the dealer, and they said they have been told that BMWUSA will coordinate directly with owners for delivery of the stand.

I know that there have been a number of instances of this type of problem with the car's accessories. Does anyone have the name and number of someone at BMWUSA that has succesfully resloved these types of issues.

Thank you . . . Gary




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