I agree, the BMW USA owners circle responses.. (archive)

are pretty bad. My dealer also was given the run around regarding the top. After going to the Z8 driving experience, the guys at the event followed up on the top and it is finally enroute to the dealer.
Anyhow, like you I feel that the people responding to the owners circle questions need a lot of work. Their responses are usually wrong and sometimes vague. You sometimes wonder if they understood the question asked.
I was just concerned that you were getting a bad deal there regarding the accessories for the top. Glad to hear you worked it out.

As of now I think I may have this worked out. Z8 Bob helped me understand the procedure that should have been followed and was able to give me the part number. The selling dealer is now ordering the stand and cover for me, under warrantly. He did agree that it was standard equipmment eventhough BMWUSA apparently does not think so.
It appears that BMWUSA is the party at fault here. They have not been clear with their dealer network as to how the process works. I spoke to three dealers who all said the same thing. That is, that BMWUSA had told them that they (BMWUSA) would contact owners about the stands for card delivered with the tops.
I will say, that the dealer has been reasonable to work with. Especially if it goes as currently planned. However, the folks responding to the BMWUSA Owners Circle are absolutely useless. They were unable and apparently unwilling to help. A perfect example of customer service at its absolute worst.
At least I got the top. This could have been a lot worse.
Thanks Eldred
Gary

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